Frequently Asked Questions
Everything you need to know about your gear and your order.
What is the typical shipping time for boards and large equipment?
Oversized items like surfboards and paddleboards usually ship within 3-5 business days via specialized freight to ensure they arrive in pristine condition.
Do you offer international shipping for water sports gear?
Yes, OceanAir Sports ships worldwide. Shipping costs and delivery timelines are calculated at checkout based on your destination and package dimensions.
What is your return policy for wetsuits?
Wetsuits can be returned within 30 days of purchase, provided they are unused, have all original tags attached, and show no signs of use in water.
How do I know which kite or sail size is right for me?
We provide detailed size charts on every product page. If you are still unsure, our expert team is available via live chat to help you choose gear based on your weight and local wind conditions.
Are your products covered by a manufacturer warranty?
Most of our high-performance hardware comes with a 1-year manufacturer warranty against defects. Please keep your digital receipt as proof of purchase for any claims.
Which payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and offer interest-free financing options through Klarna and Affirm for larger equipment purchases.